Privacy Policy

Last updated July 21, 2026

This Privacy Policy describes how AraboMind ("AraboMind", "we", "us") collects, uses and protects information when you use our website and our sentiment analysis and NLP platform (the "Service").

Information we collect

We collect information in the following ways:

• Account and contact information you provide directly, such as your name, company, email address and any message you send us.
• Usage data, including how you interact with the Service, API request volume, and diagnostic logs.
• Content submitted for analysis, such as text you send to our API for sentiment, entity or topic analysis.

How we use information

We use collected information to:

• Provide, operate and maintain the Service.
• Respond to inquiries and provide customer support.
• Monitor and improve the accuracy and performance of our models.
• Detect, prevent and address technical issues, abuse or fraud.

Content submitted for analysis

Text submitted through the API or dashboard for analysis is processed to return sentiment, entity, topic and related results. Where such content is used to improve or retrain models, it is handled in line with the terms agreed with each customer, and customers may request that their submitted content be excluded from model training.

Data sharing

We do not sell personal information. We may share information with service providers who support our infrastructure (such as hosting and analytics), where required by law, or with your consent.

Data retention

We retain information for as long as necessary to provide the Service and fulfil the purposes described in this policy, unless a longer retention period is required by law or agreed with a customer.

Your rights

Depending on your location, you may have rights to access, correct or delete personal information we hold about you. To exercise these rights, contact us at hello@arabomind.com.

Contact

Questions about this policy can be sent to hello@arabomind.com.